Q: How do I sign up or opt-in to receive messages and notifications?
You don’t have to take any action to receive emails, texts or phone calls. But if you want to direct message the teacher, sign up for conferences, engage with the classroom, school, or district, you will need to Sign-Up for ParentSquare.
Q: Can I access communications for more than one of my students from the same account?
Yes. The first time that you log into the app or web portal, all of your students should automatically be listed in the upper lefthand corner. If you don’t see them, please contact your school office(s).
Q: What are the message/alert/notification categories, and what do they mean?
You can choose to receive messages via email, text, voice and/or the app. While you can opt out of any of these methods of communication, please note that the district has the discretion to override opt-outs for messages and alerts deemed urgent or important, including health and safety situations and attendance.
Q: What types of messages will I get?
ParentSquare allows the district, schools and teachers to send messages in a variety of ways. One method is a post that would only go to your school’s “feed” in the ParentSquare app or web portal. Your school or teacher also could choose to send that post to parents/guardians in the form of a text or email. Staff can choose to send a private message to one or more users. For example, a school nurse might text you to ask a question about administering your student’s medication. The third method is a “smart alert” sent at the district and school level — things like the district newsletter, messages from the superintendent and messages about back-to-school nights. They can be sent via text, email or phone call. The final category is an “urgent smart alert.” These messages will be sent via text, email and phone call and include inclement weather notifications and health and safety issues.
Q: My email is correct in ParentSquare. Why am I not receiving emails?
Please check your spam to see if any ParentSquare messages ended up there and mark them as "Not Spam." Also add donotreply@parentsquare.com to your email contacts so your server recognizes our messages. If you still aren’t receiving emails, please CONTACT US so that we can assist you.
Q: How do I change my password?
Please go to parentsquare.com and on the login page, click "Forgot Password." Put in your email or phone number, and you’ll be sent a link to reset your password.
Q: Can I change the email and/or cell phone number on my account?
If you wish to change your contact information, please contact your school or update the information through Skyward. Skyward syncs nightly with ParentSquare to update information.
Q: English is not my first language. How can I receive content in my native language?
You can customize your language settings by going to "My Account" and clicking "Change This" under language settings. From there, you can choose any language that you prefer from the drop-down menu, and you’ll start to receive content in that language. Here is a help article on how to change your language settings.
Q: I am getting too many messages from ParentSquare. Is it possible to receive fewer notifications?
You can customize your notification settings by going to your homepage and clicking on your name in the top right corner and selecting "My Account" from the drop-down menu. On your account page, you find your notification settings in the top right corner and click "Change This" to customize your notifications. If you’re receiving too many notifications, try changing to "digest" setting, meaning you’ll only receive one condensed message in the evening. Here is a help article on changing your notification settings.
Q: Is it possible to contact my child's teacher directly and privately?
You can contact your child's teacher privately by using the direct messaging tool. On the home page, click on "Messaging" in the left sidebar. From there, you can send a direct message to your child's teacher that only you and the teacher can see. You also can send messages to other staff members at the school, such as your child's coaches and club leaders. You can send these messages in your preferred language; the messages will arrive to staff in English. Here is a link to our help page on direct messaging.
Q: I've received an invalid registration link. What should I do?
If your registration link expired, you’ll need a new one. Please contact your school office or send us an email to this CUSTOMER SUPPORT link and ask for a new link to be sent to you.
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The process of activating your ParentSquare account is simple. We have your email and/or phone number in our records and we will use that contact information to initiate the setup process with you. You will receive an invitation through email and/or text with a link to activate your ParentSquare account. If you receive the invite through email click the “Activate Your Account” button. If you receive the invite via text, click the “Register” link. It’s that easy!
